ISO9001 is the latest accreditation achieved by Archibus Hosting Services. As with our renewal of ISO27001 accreditation, this is not merely an audit win for us. The bar is raising continuously, and our security and quality standards demonstrate that that we have the structures, controls, and discipline to manage quality and information security effectively and consistently over time.

So, let’s look at why this is crucial for AscHS, and for our clients and end users

When choosing a cloud supplier, many organisations quite rightly look for ISO 27001 certification. It’s the gold standard for information security management and demonstrates that your provider takes confidentiality, integrity, and availability of data seriously. But when a cloud supplier adds ISO 9001 to ISO 27001, clients gain a much broader set of benefits that go beyond security alone.

ISO 27001 focuses on protecting information. ISO 9001, on the other hand, focuses on how the organisation operates. Together, they provide assurance not just that your data is secure, but that the services you rely on are delivered consistently, efficiently, and with continuous improvement at their core.

One of the biggest advantages of ISO 9001 is its emphasis on consistent service quality. For clients, this means clearer processes, better-defined responsibilities, and repeatable outcomes. Day-to-day operations such as onboarding, change management, incident handling, and service delivery are documented, measured, and improved over time. The result is fewer surprises and a more reliable cloud service you can build your business on.

ISO 9001 also requires a strong customer focus. Cloud suppliers certified to this standard must actively gather client feedback, monitor satisfaction, and address issues systematically. For customers, this translates into more responsive support, clearer communication, and a supplier that is genuinely accountable for meeting agreed expectations—not just technical uptime metrics.

Another key benefit is improved risk and issue management beyond cybersecurity. While ISO 27001 addresses information security risks, ISO 9001 looks at operational risks such as service failures, process bottlenecks, and supplier dependencies. This holistic approach reduces disruption and improves resilience, which is especially valuable for mission-critical cloud workloads.

Governance and Compliance

From a governance and compliance perspective, a supplier holding both certifications makes life easier for clients. Many regulated organisations must demonstrate due diligence over both security and service quality. A cloud provider certified to ISO 9001 and ISO 27001 helps satisfy procurement, audit, and regulatory requirements with less effort and fewer follow-up questions.

Finally, ISO 9001 drives a culture of continuous improvement. Your cloud supplier isn’t just maintaining controls to pass an audit—they are committed to refining processes, learning from incidents, and investing in better ways of working. Over time, clients benefit from more mature services, smoother delivery, and a partnership that evolves alongside their needs.

In short, ISO 27001 tells you your data is protected. ISO 9001 tells you tour business which delivers that protection is well-run. Together, they provide a level of assurance that modern cloud customers should expect.